FAQ

We ship worldwide, offering a variety of shipping methods for your convenience.

We always ship with insurance coverage.

Once the microphone has been shipped, you will receive a shipping notification with the tracking details.

Every purchase is covered by a 14-day right of withdrawal, allowing you to try the microphone risk-free. Within 14 days of receiving the microphone, you can cancel the purchase at any time and receive a full refund. Our support team will be happy to provide you with more information.

When purchasing two or more microphones of the same model, all units are automatically matched to each other - free of charge and at no additional cost. Simply select the desired quantity in the shopping cart.

If the microphone is not used for an extended period, it is recommended to store it in a dry place inside the provided wooden case.

Choose from a variety of secure payment methods at checkout. Find all the details on our Payment & Shipping page.

If a repair is required during the warranty period, we will cover the shipping costs.

We will promptly send you a shipping label (as a PDF) to ensure a quick and smooth process.

Since our company’s founding, we have operated sustainably, sourcing our electricity from Elektrizitätswerke Schönau (EWS), which provides us with 100% renewable energy.

Additionally, we use biodegradable packing chips to protect our products during shipping. We continuously strive to optimize our processes for greater sustainability and remain committed to ongoing improvements.

The parts and spare parts we use are carefully selected to ensure long-term availability. Should we discontinue the production of certain microphone models in the future, these will, of course, still benefit from our service.

We sell and maintain our products exclusively. This ensures quick processing when service is required. The complete microphone repair and the subsequent shipment will take a maximum of three business days.

We ship all orders via DHL and UPS. Full details on delivery times and costs are available on our Payment & Shipping page.

If you would like to request a repair, you can easily do so in the service area under Repair Request. Simply provide your issue, and we will take care of the rest. We’re happy to help you.

If you own a business with a valid EU VAT ID, you can purchase our microphones as B2B (only within the European Union). You can find more information here.

This type of application extends the lifespan of tube microphones. Tubes produce heat, which will always rise to the top and damage the capsule over time.

The technology of our microphones is based on transistors with minimal heat output. Therefore, mounting the microphone upside down is not necessary and offers no advantages.

Due to the size, construction, and functionality of a large diaphragm, it is generally more sensitive to plosive sounds that occur during singing or speaking.

Letters like “P” or “B” cause air blasts, especially in close proximity to the microphone. A pop filter effectively prevents and filters out these air blasts.

PAD switches have a negative impact on the signal-to-noise ratio. The signal will be attenuated by the given value; however, the noise won’t be attenuated. To maintain the performance, we build our microphones without PAD switches.

The human voice and every musical instrument have very unique characteristics. Microphones with an unbalanced frequency response can’t be used for any sound source, whereas microphones with a smooth frequency response can be used for (almost) every recording situation.

Our microphones are used worldwide in various setups and signal chains. We generally recommend interfaces from RME, SPL, and Universal Audio, as they combine excellent drivers with equally outstanding sound quality. In particular, interfaces from Universal Audio are highly favored by our customers.

A reflection filter can be particularly helpful in less-than-ideal recording environments to improve sound quality. In rooms that are not acoustically treated, sound waves often bounce off walls, ceilings, or floors, creating reflections that can negatively affect the recording. An acoustic shield absorbs or redirects these reflections, reducing unwanted reverb or echo effects.

Placing the filter behind the microphone helps minimize these reflections and ensures a clearer and more accurate recording. This is especially beneficial for voice recordings, podcasts, or vocal recordings, as it makes the sound more direct and uncolored. The shield essentially acts as an isolating barrier, preventing room acoustics from degrading the recording quality.

For even better sound quality, we recommend using the reflection filter in combination with additional acoustic treatments such as foam panels or diffusers, resulting in a more precise and professional recording.

We generally use materials such as aluminum, brass, and copper for our microphone bodies. The materials we use are industry-standard and highly durable.

A shock mount is not strictly necessary, but using a shock mount significantly reduces the transmission of low-frequency noises (such as footstep sounds).

Due to its linear and clean sound, the V13 is very versatile. Our clients used it successfully for recording vocals, guitars, strings, choirs and wind instruments.

The V13 offers a linear base sound, providing a neutral starting point that can later be “shaped” into the desired direction using a suitable EQ or the (included) V13 KlangFormer plug-in.

The V17 comes with a very subtle and musical high-frequency boost and our newest TransHarmonic™ technology. It’s also very versatile, but offers a “ready-for-mixdown” sound.

There can be several reasons for this. Check the following points:

• Did you turn on the 48V Phantom Power?
• Is the track (or the mixer channel) active?
• Does the microphone cable work and is it connected?
• Did you increase the gain level?

If you didn’t manage to fix the problem, please contact our support team.

There can be many reasons for noisy recordings.

The following aspects should be taken into consideration:

• Microphone cable
• Interface/Preamp
• PC power supply
• Faulty lightbulbs
• Inferior PC cooling fan

If the noise comes from the microphone itself, we’ll take care of it immediately and fix the problem. If you didn’t manage to fix the problem, please contact our support team.