WEISSKLANG

WARRANTY

36 Months of protection for your microphone.

The best warranty is the one you never have to use. But if anything ever happens, we are here for you - personally, directly, and without any hassle.

We provide a 36-month warranty covering any manufacturing and material defects from the date of purchase by the original customer through our official sales channels.

KlangShield is our extended protection plan that covers all types of damage, regardless of the cause. Purchasing a KlangShield plan extends your microphone’s warranty for the selected duration. Discover the full benefits of KlangShield below.

Warranty services are available worldwide, provided the product was distributed by us in your country and local laws do not conflict with our warranty terms.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

IN CASE OF A WARRANTY CLAIM

We personally take care of your microphone.

If your product develops a defect under normal use and maintenance conditions within the warranty period, please contact us directly. You can reach out by email, phone, or simply submit a repair request.

To claim under the KlangShield plan, you will need your certificate number (found on the KlangShield certificate issued upon purchase). For the standard Manufacturer Warranty, a valid proof of purchase (invoice) is required.

Our liability is strictly limited to the repair and/or replacement of the affected product. Without proof of purchase, repairs will be billed after prior consultation and approval.

Customers are responsible for safe shipment. Please use the original packaging whenever possible.

Mikrofonmanufaktur
Di Fresco
Bottenaeckerstr. 35
71711 Murr (Germany)

Germany / Austria / Switzerland

+49 (0) 7150 926 9120

International

+49 (0) 7150 926 9121

Requirements and procedure

Warranty coverage requires a valid proof of purchase showing the purchase date, model name, serial number, and product number. WeissKlang Microphones reserves the right to decline warranty claims if this information has been removed or modified after purchase. For KlangShield claims, the certificate number is also required.

WeissKlang Microphones will repair the defective component or, at our discretion, replace the product with a service replacement unit. KlangShield remains valid for the purchased term and covers all microphone damage, including accidental damage caused by the user.

All warranty repairs are carried out directly in-house. We do not cover or reimburse third-party repair costs. Unauthorized modifications, dismantling, or repairs by third parties void standard warranty and KlangShield coverage.

Repairs or replacements under warranty do not extend or restart the original warranty period. However, KlangShield coverage continues for all eligible damages across the purchased term without restriction on the cause of damage.

Good to know.

What is not covered by the standard manufacturer warranty.

  • Minor cosmetic variations that do not affect functionality or daily use.
  • Improper use or misuse, including failure to operate the product in accordance with WeissKlang operating and maintenance guidelines.
  • Included accessories (e.g., windshields, storage cases/boxes).
  • Unauthorized disassembly or repairs by third parties.
  • Unauthorized product modifications.
  • Normal wear and tear or acts of nature (force majeure).
KlangShield

Extended protection for your WeissKlang microphone.

KlangShield covers your microphone against damage typically excluded from standard manufacturer warranties.

Functional discrepancies

All functional issues are fully covered, even if they do not directly restrict the primary use of the microphone.

Accidental damage & misuse

Any type of mishandling, accidental drops, or improper operation is covered - even if not used according to the manual.

Unauthorized modifications

Modifications made outside our authorized repair procedures are not covered.

DIY repairs

Unauthorized self-repairs void KlangShield coverage. All services must be handled directly by us.

Wear & tear

While excluded from standard warranties, KlangShield covers natural wear and tear as well as damage caused by unforeseen events.

Included accessories

Consumables and accessories such as windshields, storage cases, or cables are not covered by KlangShield.

COMPREHENSIVE PROTECTION

Reliable coverage, even in extreme conditions.

KlangShield protects your microphone under both daily and extraordinary circumstances - including the following scenarios not covered by the standard warranty:

Moisture & liquid damage

Complete protection against water, sweat, spills, or accidental submersion.

Dust & dirt

Coverage against dirt, dust, and environmental buildup that may affect internal components (e.g., in smoky or dusty studio environments).

Contamination

Protection against capsule or component degradation caused by chemicals, smoke, nicotine, or other residues.

Temperature extremes

Coverage against damage from severe heat or cold (e.g., left in hot vehicles or outdoor field use in freezing conditions).

Impacts & drops

Full coverage for accidental drops from desks, stands, or rough handling during transport.

Heavy wear & tear

Wear resulting from extensive professional use, frequent travel, and harsh working conditions.

Electrical issues

Coverage against electrical surges, power failures, or the use of improper power supplies.

Need to submit a repair request?

We are here to help.

Submit repair request